I have purchased two bikes from their web site on May 3rd one of them came unregulated and the other one is already showing wheel problems. I tried to contact them 3 weeks ago for the first time and got no response. This past week I tried twice again and nothing, not even their phone number works. Based on the customer rights and their own return policy I have 30 days to return the items, which I filled a claim for but never got any answer from them so, I'll definitely have to go legally after my rights.
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Diamondback Bicycles is a major bicycle brand that is based in Kent, Washington.
