Review Time
I was seeking some information on an older Diamondback bike to replace the bottom bracket. I sent an email and within minutes had a response! I really appreciated that level of attention. Typically an email inquiry may take days or weeks to get a response. I was most impressed! A great technical support team.
Ben and the Great team at Altacycling, are truly the ones I recommend as a "GO TO" for all of your cycling needs. From questions about replacement parts, to getting those parts into your hands, with their expert customer service skills and know how- definitely count on Ben and his team of experts!
i made a mistake in ordering the Diamondback release 5c; didnt realize it has 27 wheelsi bought a diamondback release 2 three years agoand love this bike; i mountain bike everyday after work with my two dogs in the woods; i hate when my bike has to get service and i cant rideso i am going to buy a new diamondback; think the Yowie 5C. i filled out the contact us form this morning; Ben emailed me by early afternoon that he would cancel the orderThx Ben
Ben was very helpful, friendly, and patient throughout my entire buying process. He was quick to answer emails and phone calls. I had a payment issue with paypal and a derailleur issue upon receiving the bike, neither of which were DBs fault. Diamondback offered to pay the cost of replacement and install at a local bike shop. I will be using them in the future and recommending my friends as well. Thanks guys!
This is my 2nd purchase of a Diamondback bike through the Alta Cycling Group. Both experiences were very positive. Customer service is excellent through this vendor. Direct and prompt communications from this vendor are exceptional.The online purchasing process was user-friendly. The bike I purchased was delivered promptly and in excellent condition.It is important to note that 2 days after my online purchase, the price of the Diamondback bike that I ordered was reduced due to an online sale. I contacted the vendor to determine if my purchase price could be reduced due to this sale. The Client Support Specialist contacted me immediately and graciously authorized the discounted price. I highly recommend this vendor.
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Diamondback Bicycles is a major bicycle brand that is based in Kent, Washington.
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