Honestly, you get what you pay for I guess, but when I spend $2000 on a bike I would expect a few basic things as a minimum. Like getting the right tools to set assemble (I didn’t) and especially getting the right tires, one would also expect not having to replace the chain after 3.. count them 3 rides.. unbelievably bad customer service or support, take no responsibility whatsoever and offer no recourse - “wrong tires?? well we reserve the right to change them prior to delivery, no tools - well we can try and find something to send you, but you’d be better off going and buying your own out of pocket, chain broken after 3 rides? Just go buy a new one” serious wth?? I waited on phone for 45 mins to air my concerns and the sheer lack of empathy or help was disgusting. Certainly won’t be recommending these guys.. I’d avoid if I were you.
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Diamondback Bicycles is a major bicycle brand that is based in Kent, Washington.
