If I was you avoid at all costs, I have raised a very valid complaint regarding a bus stopping at the wrong stop, so we all had to get off again by which point the correct bus had gone passed. I have requested a refund for my day ticket as I had to then drive myself to work and have been lied to and refused a refund. The Bus driver even admitted fault as we all got off the bus. Terrible customer service, too be honest the amount of emails I have received its probably cost them more to reply to me all those times than refund the £5.20! I was shocked reading all these negative reviews how can they continue treating paying customers this way i do not know.
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Diamond Bus provides bus services in the areas of the West Midlands, Worcestershire, Warwickshire, Staffordshire, Shropshire.
Diamond North West also provides bus services in Greater Manchester, Lancashire and Merseyside.
Diamond South East provide bus services in the Surrey area.