Review Time
The 99 bus service from Solihull station to Kinghurst frequently goes past the bus stop at the station without stopping despite people putting out their hand. It frequently is very late or doesn't turn up and the real time on their app is hopeless as it doesn't match what actually happens. I have emailed to complain but received no reply after a month. The previous company that ran this service Stagecoach were great and we had no problems.
The 99 bus service from Solihull station to Kinghurst frequently goes past the bus stop at the station without stopping despite people putting out their hand. It frequently is very late or doesn't turn up and the real time on their app is hopeless as it doesn't match what actually happens. I have emailed to complain but received no reply after a month. The previous company that ran this service Stagecoach were great and we had no problems.
If I was you avoid at all costs, I have raised a very valid complaint regarding a bus stopping at the wrong stop, so we all had to get off again by which point the correct bus had gone passed. I have requested a refund for my day ticket as I had to then drive myself to work and have been lied to and refused a refund. The Bus driver even admitted fault as we all got off the bus. Terrible customer service, too be honest the amount of emails I have received its probably cost them more to reply to me all those times than refund the £5.20! I was shocked reading all these negative reviews how can they continue treating paying customers this way i do not know.
Everything about this company is a joke. I rely on the 4H service to get to college and I am late by half an hour every morning. Drivers just don’t show up for their shift to change over in the bus station so buses are put out of service. If they do show up they’re usually late. They’re always delayed and often just drive past you in the complete wrong lane, clearly not having a single intention of stopping anyway. I was waiting for a bus for over an hour the other day and could see them going a different way, with no changes to bus services released online or signs in the bus stop. Today I had a bus driver that was parked in the wrong stand and as I walked over shut the door in my face and just left. I am completely fed up as I have no alternative route to college and am getting in trouble repeatedly for my punctuality. Drivers are also rude and swear a lot, can tell they’re fed up with this company too. Not to mention when you try to complain they just come up with excuses like traffic or keep asking for more details until you just give up wasting your time.
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Diamond Bus provides bus services in the areas of the West Midlands, Worcestershire, Warwickshire, Staffordshire, Shropshire.
Diamond North West also provides bus services in Greater Manchester, Lancashire and Merseyside.
Diamond South East provide bus services in the Surrey area.
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