From overcharging when the government put a £2 cap on all buses (diamond refused to accept this for a while) to breaking down and setting on fire , diamond aren’t fit for purpose. They refuse to honour the ‘short hop’ unlike arriva who charge less for going a few stops. They refuse to install the tap on- tap off method. Buses are late and overcharge. Also no free wifi and most in Ashby- burton have no charging points.
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Diamond Bus provides bus services in the areas of the West Midlands, Worcestershire, Warwickshire, Staffordshire, Shropshire.
Diamond North West also provides bus services in Greater Manchester, Lancashire and Merseyside.
Diamond South East provide bus services in the Surrey area.