I have had two bad experiences with Diamond SE bus H5C out of Heathrow Airport over a period of 10 days. This was the 1620hrs LHR to Moxy Hotel on 7 March and Moxy Hotel to LHR T5 on 18 March. The first bus just did not turn up even though I saw it on their tracking map in a completely different area, and the second bus was half an hour late. I actually saw the second bus parked up in front of a hotel opposite for 20 minutes, and on their bus tracking map. Traffic was the reason given by that bus driver, but I had just driven in that area and it was normal. He did not have answer for why he was parked for 20 minutes. I had heard similar stories from fellow passengers. Come on Diamond SE what is going on with some of your services?
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Diamond Bus provides bus services in the areas of the West Midlands, Worcestershire, Warwickshire, Staffordshire, Shropshire.
Diamond North West also provides bus services in Greater Manchester, Lancashire and Merseyside.
Diamond South East provide bus services in the Surrey area.