Diamond have taken over or local service, in that time I have lodged 3 complaints. 1 of charging double the fare and 2 of rude drivers. The promise of a refund never happened as the promise of vouchers in the post was then followed up with we don't do vouchers. The other 2 rude drivers apparently it was my daughters fault on one occasion and they refused to reply to the other. If they had made a mistake explain that but to condone grown men shouting sarcastic comments at young ladies. This is the trouble with a monopoly, you have no choice but to use them.
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Diamond Bus provides bus services in the areas of the West Midlands, Worcestershire, Warwickshire, Staffordshire, Shropshire.
Diamond North West also provides bus services in Greater Manchester, Lancashire and Merseyside.
Diamond South East provide bus services in the Surrey area.