diamondere.com

You will not find a better place for high-quality jewely

The amazing quality of Diamondere's products and the superlative customer service they offer — Meghan's in particular — have consistently exceed my highest expectations. I have purchased 17 products there, including 8 rings, 5 necklaces, and 4 pairs of earrings, costing almost $100,0000. I have made many purchases from Brilliant Earth and the Natural Sapphire Company, and though those companies are also excellent, none compare to Diamondere.I am a fussy and demanding customer. I have always been thrilled with the products that arrived in the mail from Diamondere except for only two occasions. In both, though the stones were certainly within the window of what anyone could have reasonably expected, I was slightly disappointed by the color. One set of blue sapphires on a ring was darker than I had hoped,  and a pink sapphire in another was not as stunning as one I had previously ordered from there. I explained my feelings, not expecting any serious response given that the stones' quality was undeniable and beyond reproach even by me. But to my disbelief, they bent over backwards to satisfy me. In the case of the blue sapphires, after a preview of new gems, they remade the ring for free, even though I practically begged to pay extra. In the case of the pink sapphire, I picked an even larger gem that was exactly what I wanted, and was  charged in the end exactly what I would have paid had I originally ordered the ring that way. This is remarkable, because the remaking of both rings required a melting of the old settings and recasting of new ones, and yet I was not charged an extra cent, not even for shipping.I came to eventually realize that one can order from Diamondere virtually any gemstone that exists in nature, even those not featured on their website, as well as any setting that an expert craftsman can create. One such custom order was for an extraordinarily large aquamarine (my birthstone) in a setting that was not normally compatible with the stone's oval shape. They nevertheless accommodated my wishes, but when the ring arrived, the stone's large size led to a chunkier appearance that I wanted. I sheepishly approached them about paying for a new setting, but was told that the fragile nature of the aquamarine would necessitate finding a new gem. As much as I adored the first, they found another that I liked even more, and custom made a new setting to my specifications. It was absolutely perfect and was better than my highest hopes. In yet a second case, I asked them to find a 4 carat purple sapphire in a particular shape. They found four possibilities, and I chose the most stunning specimen. The shade, quality, and cut were exactly what I wanted, and I am unable to find words to describe my satisfaction.Needless to say, you will not find a better company, superior products, or more reasonable prices than you will at Diamondere. In the course of countless email exchanges over years — without a single complaint or hint of exasperation — I became friendly with one of its customer service specialists named Meghan. I learned from her that she is in fact only one of a remarkable team of people who are dedicated to making their customers happy, evenunreasonably particular ones like me. You simply cannot go wrong with Diamondere.Sarah RogersWestport Island, Maine

Date of experience: Jan 09, 2026