I want to start by saying that the rings I received from Diamondère are undeniably beautiful. The second ring, in particular, shows excellent craftsmanship, and the upgraded stones were appreciated in the first ring. I also want to acknowledge that the customer service via email was polite and respectful in tone. The intentions were there—but the execution, unfortunately, fell short in several key ways.What should have been an exciting and meaningful experience—purchasing matching rings for my engagement—became unnecessarily stressful and disheartening.It began with the first ring I ordered, which was delayed due to a vendor pricing issue. The diamond I originally selected became unavailable, and while the company offered a higher-quality replacement, the process required me to push hard for transparency, fair pricing, and proper communication. There was no upfront disclosure that vendor listings could be inaccurate or out of stock, which I had to discover only after payment. The 10% discount they offered helped, but I was left doing the math and double-checking everything myself.When I finally ordered the second ring—what was meant to be the exact same Ashton ring design, but with a lab-created ruby—the differences were striking: • The side stones are drastically different in size. Despite both rings being advertised with 0.36 carats of side stones, the diamonds on the second ring are noticeably larger than the rubies on the first. • The gold color is inconsistent. Both were ordered in 10k rose gold, but one is distinctly more pink (as expected) while the other has a yellowish tone—almost like yellow gold. • The craftsmanship between the two rings is night and day. The second ring feels smoother, cleaner, and more precise than the first. • Even the engraving placement varies—centered on one, off to the side on the other.After some digging, I discovered that the first ring was manufactured in India and the second in Thailand, which may explain some of the differences—but this was never communicated to me. When you order two of the same design from the same company, you expect them to match, regardless of where they were made. It’s incredibly discouraging that the rings differ so much in appearance, especially considering they’re meant to be worn as a symbolic pair.On top of the product inconsistency, I was also unable to reach anyone by phone. For high-value, emotionally significant purchases, I believe direct customer service should be easily accessible. Having to rely solely on email while facing time-sensitive issues—my proposal is just days away—was frustrating and anxiety-inducing.To their credit, Diamondère was responsive by email and tried to be accommodating where possible. But from a customer experience standpoint, there is serious room for improvement—especially around quality consistency, transparency about international production, and proactive communication.In summary: the product is beautiful, but the experience was stressful and inconsistent. I would caution anyone purchasing paired or matching pieces from Diamondère to ask very specific questions, request images early, confirm manufacturing origin, and double-check all details yourself.What should have been a joyful process left me worried and disappointed. I truly hope Diamondère takes this feedback to heart and raises their standards—for the sake of future couples trusting them with meaningful moments.—Joshua Martell
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