What should have been a special engagement experience turned into a five-month ordeal.
The ring arrived and the side diamonds were noticeably smaller than the ones we were shown. The assistant manager even noted this in their system.
We returned the ring and were told they would 3D scan the original sample to recreate it. A few weeks later we were told production couldn’t guarantee it would match the sample after all.
After five months, multiple store visits and constant follow-ups, the only outcome offered was a refund and a $500 voucher. While a refund gives the money back, it doesn’t fix the time, stress and disappointment of buying something that couldn’t actually be supplied as shown.
The matter was escalated to senior management. After further review, the same proposal was reissued and the case was deemed closed from their end.
If you are purchasing based on a sample shown in store, I strongly recommend confirming that the exact design and proportions can in fact be reproduced before making payment.
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