If I could give Diamonds International zero stars, I would. This company is an absolute disgrace — and the fact that they operate onboard Disney Cruise Line makes it even more alarming.I purchased a $15,000 piece of jewelry onboard a Disney ship, and the entire experience has been one lie, contradiction, and excuse after another. Diamonds International continues to rely on a “signed” document that they cannot produce through DocuSign, cannot verify, and cannot show ANY digital trail for. They produced multiple versions of the supposed contract — none of which match — and not a single one was ever sent to me by text, email, DocuSign, or any other method. Why? Because it doesn’t exist.They also claimed they shipped certification for the jewelry. What actually happened? They sent me a tracking number showing a package delivered to a door that isn’t even mine. The FedEx photo is clearly a completely different property. No signature required, no confirmation, nothing. They simply checked a box and expected me to accept it.Every time I asked for clarity, the story changed. They are the greatest gas lighters in history! They blamed the ship staff. Then they blamed “company policy.” Then they blamed DocuSign. Then they blamed me. At no point did anyone take accountability for the inconsistent paperwork, the nonexistent certification, or the constant misrepresentations.Their customer service is rude, dismissive, and completely unwilling to address the facts. Today, I was told by Gregory M that they “no longer wish to engage” — which is an incredible stance to take after months of providing misleading information and failing to resolve anything.Diamonds International behaves like a company hoping customers will give up out of exhaustion. They hide behind fake policies, inconsistent documents, and empty promises. They absolutely do not operate with integrity, honesty, or basic accountability.I am now pursuing remedies through Disney Cruise Line Legal, Disney Corporate, the Florida Attorney General, and my financial institution. No one should ever have to fight this hard over something that should have been simple and straightforward.DO NOT BUY from Diamonds International.Not on a cruise ship.Not in port.Not anywhere.Protect your money — and your sanity — by staying far, far away from this company.
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