The company was sold to foreign ownership some time ago, which led to the closure of their physical stores. Now, they rely on online platforms for sales, as their products are sourced and shipped from abroad. This isn't the same business you once knew. It's quite clear. The ratings on their site seem questionable at best.
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Dick Smith Electronics for a great range of innovative products and everything you need in Communications, Computers, Entertainment and Electronics. Dick Smith Electronics has stores throughout New Zealand.