This was my second order, and likely my last. I ordered a set of three new tools in mid-December and received a package before Christmas. One tool arrived unpacked and showed clear signs of use. I reported this and had to wait two weeks for a response. After following up again, I was told to return the item. I shipped it back promptly, but after 1.5 weeks of waiting, I called to check the status. I had to call them twice more before they finally sent me back my order, which I paid for almost a month ago. I suggest calling them, as my email responses took several days. Overall, a very unsatisfactory experience.
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DICTUM ist Mehr als Werkzeug - Seit mehr als 170 Jahren führt Dictum ein breites Portfolio an Werkzeugen, Gartenwerkzeugen, Materialien, Oberflächenmitteln sowie Messern für Küche und Outdoor für höchste Ansprüche und Anforderungen. Erstklassiges Werkzeug definieren wir über Haptik, Ergonomie, Material und Fertigungsqualität. Nur so entstehen einzigartige Werkzeuge mit langer Lebensdauer die begeistern.See more
