didiglobal.com

1.1
1.1 Based on 32 reviews

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Seth M.
Invalid cancellation fees

I requested a ride in Jun and one in Jul where no driver accepted. In my trip history it states that the driver did not accept. BUT I was charged cancellation fees for both. Last night these trips disappeared and I thought after all the in app cocerns that I lodged, they finally removed them. Booked a 38 peso fare to take my friend home. He paid 40 pesos. Then I get emails today that they tacked on the 2 invalid cancellations to his ride and now saying that I owe them! Insane. No more Didi for us!!

1
Date of experience: Aug 25, 2023

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