Review Time
As a driver, I am extremely frustrated. The company does not accept the Driving License Renewal document, forcing me to wait for a new driver's license before I can drive again. Their representatives misled me about resolving the issue within a few business days and promised an email from a supervisor that never came. Just empty promises without follow-through. After three years of driving, I now only work for one platform since this service has let me down significantly. It's probably why they have such a limited number of drivers.
As a driver, I feel very let down. The service does not accept the Driving License Renewal document, leaving me to wait for a new driver's license before I can drive again. Moreover, their support team misinformed me that it would be resolved in a few working days and that I would receive an email from a supervisor. Just empty promises, no action taken. After three years in the industry, I now only drive for one platform, as this service has truly disappointed me. This might explain their shortage of drivers.
The driver arrived 15 minutes later than advised and drove right past me while I was waiting. He drove erratically at 45-55 km/h in an 80 zone, constantly gripping the wheel. He claimed to have 14 years of experience in Australia but had no idea how to get to the airport from the northern beaches. He refused to share his name and the photo on the app did not match him. We were concerned not only about his driving but also about missing our flight. I cannot provide a thorough review of their app.
For three years, I've been receiving emails containing sensitive data and offers from a service I never subscribed to, as I live in a location where it’s not available. I have contacted support multiple times via email and social media, but they haven't been helpful. They only suggested blocking the emails, which doesn't solve the issue. I am now reaching out to another company for assistance, but I doubt it will help. I was not surprised to see numerous negative reviews reflecting their lack of concern for user data security. I hope they resolve this issue before I need to take legal action.
I received a promotional email, but there was no sign of it in the app when I tried to book. After several attempts, I had to give up while at the airport in the rain. I ended up taking an overpriced taxi home. The app's design makes it nearly impossible to reach out to the service at the last minute, except through pre-set channels that favor them, not the user. I felt cheated out of the promised discount and will never use this service again.
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