I arranged for my car to be shipped this December through a service while moving cross country. I needed my roof rack and bike rack to be transported with my vehicle. The representative took photos to ensure the driver could accommodate my request. My car was picked up with both items attached, and the driver was friendly, not mentioning any need to remove the roof rack. However, upon delivery, my roof rack was found inside my car, barely fitting. My $800 roof rack was damaged and disassembled, crammed into the car. I contacted the insurance provider associated with the service, but their deductible was excessively high, leaving me to file an in-house claim. Unfortunately, the company denied my request to cover the cost of a new roof rack. I didn’t even ask for compensation for the damage to my leather seats, which likely occurred during transport. They claimed the driver had the right to decide on the removal, which I understand, but the driver completely destroyed my roof rack. Why not take responsibility and reimburse me for the damage caused by your employee?
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