THE WORST COMPANY EVER. Please do not patronise in their business. They set a trap for you if you want to leave. I registered on a 6month plan and due to financial restrictions I called them immediately less than a week to cancel. I told them I will keep what I have paid for already due to avoid stress of packaging and posting as the box is very heavy but they should cancel any future subscription . I was told if I do that, then I have to pay for the discount I was given as it came with the subscription. I was disappointed and told them I will return their food. I couldn’t lift the box as it was too heavy and I have a back injury and I couldn’t get any pick up home delivery to take it asap as it’s food so I called diet chef so many times, it keeps going straight to voicemail. I sent several emails to let them know of my situation. I told them I will pay the £100 so they can cancel their subscription as I am not interested anymore. When they finally replied one of my emails, they attempted to take money out of my account without my permission and without my knowledge and the payment failed because the account number on their system was Klarna. I called back severally and straight to voicemail, no response from my emails. I left my phone number and message more then 5times. I had a missed call from them as I was asleep from a night shift. I called them back asap severally and it kept going to voicemail. Left so many messages asking for a direct line so I can call and make payment so subscription can be cancelled. I sent emails, I have attempted calls this morning within the last 30minutes but it goes straight to voicemail. Ever since I called to cancel my subscription, my calls goes straight to voicemail and I know it’s a trap to get this month delivery to me when I have specifically told them, I can’t afford it so I want my subscription cancelled. This is the worse company I have ever dealt with. The worse customer service. They deliberately frustrate you when you want your plan cancelled but they are they same company that claims you can cancel anytime. Do not patronise in their business . Their food is disgusting. I still have all of them in my fridge and refrigerator.
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