The requirement to access the DWP site through this company is like replacing the front door of your house with razor wire and a minefield in order to welcome in more visitors!First off their site tried to push for a mobile access code to be texted to me. I don’t have a mobile signal where I live so I got in my car and drove to the end of the road to get the text to come through but nothing arrived. I have had to do this before - for other sites who don’t offer a “landline option” (which, ironically, the Government Gateway does!).So I then downloaded their app onto my mobile (I hate downloading “random apps” but I was getting desperate now - not a good place to be concerning IT security). Their site then prompted me to scan a QR code but this was displayed as a blank box with no code!Not to be beaten I fired up an old Windows laptop and copied the URL into that to get the QR code to display (the issue was obviously that their site doesn’t work properly on a 9 year old Mac).I now had the QR code visible to the app on my phone and attempted to scan it in. But...an error message came up saying the phone didn’t have the correct “xyz - whatever” (I was now over an hour in).Tried to contact their helpline. No go. Tried their FAQs. Useless. Eventually I managed to find the area in their site where I could apply whatever the phone app needed and I got the QR code to scan and I got into the DWP site.1.5 hours to login thanks to Digidentity.Then, the DWP site threw up a message saying they couldn’t identify me and to call them on such and such a number.What an absolute joke. I’ve wasted 1.5 hours of my life. I should have just sat at the end of a call queue for DWP in the first place. It would have been far quicker than logging in through Digidentity!
Claim your business profile now and gain access to all features and respond to customer reviews.
Wij zijn van mening dat iedereen zelf de controle moet hebben over zijn eigen digitale identiteit. Wij verhogen de standaard door het verkrijgen van een digitale identiteit eenvoudiger en toegankelijker te maken dan ooit tevoren. Vertrouwen is de basis van alles wat wij doen, met een focus op het creëren van een buitengewone digitale klantervaring. Continu gedreven om te innoveren, heeft Digidentity al meer dan 25 miljoen identiteiten op afstand geverifieerd met onze technologie. Wij leveren digitale identiteiten, in combinatie met services zoals autorisatie, digitale handtekeningen en meer.See more
