As a Canadian entrepreneur working on legitimate digital projects (web development, AI tools, and online training platforms), I attempted to create an account following my developer’s recommendation.
However, my account was rejected without any clear explanation, despite providing full context about my activities and offering to verify my identity and business details.
It seems that normal actions such as working with an international team or attempting different payment methods were interpreted as suspicious, which is concerning for any serious business operating globally.
What is most disappointing is not the decision itself, but the lack of transparency and the absence of a proper review process after clarification.
For a company that claims to support developers and entrepreneurs, this approach feels restrictive and not aligned with the realities of modern international business.
I hope DigitalOcean improves its onboarding and communication process to better support legitimate users.
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