I am extremely disappointed with my recent experience with Digital Pacific.
Their so-called “minimal disruption” server migration has caused significant disruption to my business. My website has been frequently down, I am unable to log in, and I cannot even access my orders — which is completely unacceptable.
What’s even more frustrating is the complete lack of support:
Phone calls go unanswered
Live chat is unresponsive
Support tickets are ignored
I have raised a ticket and received no response whatsoever. The customer support appears to be outsourced and, unfortunately, has been completely ineffective in resolving urgent issues.
I have been a customer for over 8 years, but this experience has been incredibly disappointing. The current level of service is nowhere near acceptable for a hosting provider.
Unless this is resolved immediately, I will have no choice but to move to another provider.
AVOID DIGITAL PACIFIC AT ALL COSTS
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Digital Pacific is an Australian provider of quality web hosting solutions for individuals, small to medium-sized businesses and corporations. With a love for providing superior support, our business is focused on reliability and care, which has delivered success online for our customers for nearly 20 years.
