AVOID - DO NOT purchase hosting at Digital Pacific.
I am a hosting reseller. With the recent upgrades all my sites went down for 24 hours. Since then, one client has lost ALL their emails - this is a business that relies on emails for daily sales! Other client websites never came back up. Waiting 48 hours and still no response.
This is unacceptable. No warning for potential disruption. Can't get hold of tech support - waiting 3 hours on phone only to be disconnected. Chat never responds.
I'm moving all my business elsewhere.
And don't bother telling me that you want to 'investigate this further' - I have numerous tickets which have been left unanswered for over 48 hours. Websites down. Emails down. What am I supposed to say to my clients???
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How about you reply to me right now in the chat where I have been waiting 8+ hours???
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Digital Pacific is an Australian provider of quality web hosting solutions for individuals, small to medium-sized businesses and corporations. With a love for providing superior support, our business is focused on reliability and care, which has delivered success online for our customers for nearly 20 years.
