Where do I begin? - Is there a character limit to reviews?
Allow me to supply a little bit of my background.
40 years of personal compute ownership. Studied
programming in 1983 at the Control Data Institute in New York City, and began my ownership in early DOS operating systems.
Proud owner of the third internet cafe to open in the US in 1994 before home computers and laptops became affordable, boasting Pentium 100 megahertz systems.
I used 8 identical Alienware computers at that time before switching to the short lived Monarch computers. Both were reliable and had solid builds and pre-release testing, but both having grown quickly in popularity suffered in customer support when their customer base grew faster than their support networks. - A common failing.
I was an insatiable consumer of all the compute tech mags trying to keep up with the near constant new developments, and closely following new companies for their reliability.
Then Digital Storm appeared to great reviews which all lauded their 3 most important features; Extensive pre-release testing, rock solid reliability and customer support. I've been with them now for 20 years and they've never wavered in these three most vital services.
- My current Velox system is a wonder, operating glitch and trouble free, handling my business applications, graphics design, movie editing and gaming all with error free ease.
System:
Proc - Intel Core i9-12900K 5.2 GHz Turbo 24Thread 16-Core 3.2 GHz Alder Lake
Mobo - ASUS Prime Z690-A DDR5
RAM - 64GB DDR5 5200MHz Performance RGB Series
GPU - GeForce RTX 4090 24GB
Sound - Creative Sound Blaster AE-9 Hi-Res
CPU Boost - Overclocking
OS Boost - Disabled non-crucial services
Cooling - H20: Stage 3: Digital Storm Vortex
1x SSD M.2 1TB Samsung 980 PRO NVM Express
1x SSD M.2 1TB Digital Storm M.2 Performance NVM Express
1x SSD M.2 1TB Digital Storm M.2 Performance NVM Express
External USB - Blu-Ray Writer & Player Blu-Ray 6x & DVD/CD Writer
Power Supply: 1300W SilverStone ST1300-TI Modular 80 Plus Titanium
High Speed Network Port - High-Speed Cable / DSL / Connections
Operating System: Microsoft Windows 10 Professional 64-Bit
Monitor - LG UHD 55" ( 4096 x 2160 ) 9 customizable view modes
Speakers - Logitech 5.1 surround
It was a large investment that I would not entrust to anyone else but Digital Storm:
Whenever I've had the slightest problem or question
Digital Storm answered promptly with patient and reliable support, walking me through graphics card upgrade installations and testing with thorough followups to make sure my system was performing
at peak efficiency and stability. They had my back
and I have never received such extensive support from any other supplier in my 40 plus years in the business.
I must add here that I've not had to call them once in over 3 years of constant operation. This Velox system is amazing, running continually under heavy loads without so much as a hiccup that interrupts production.
- All that being said - Perhaps I've been lucky:
At the time of this review D S has a nearly 40% fail rate and obviously has to invest in quality control,
their build and test teams are failing miserably.
They won't survive at this rate and have to bring those numbers back to 95% positive reviews like they were at the start.
Upper management is ultimately to blame which requires a complete ops overhaul replacing those responsible at the highest level.
At this moment purchasing from D S is 50 50 crap shoot. That's an absolutely abysmal gamble.
I'd give them a year to do the fix and watch the numbers closely before engaging with them again.
One disillusioned customer of many -
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