digitalstorm.com

This company has no idea what they're…

This company has no idea what they're doing. Not only did it initially come with multiple leaks so I had to send it back right away (and they did not reimburse the full extent of shipping), but then it came back and had a broken water pump. Instantly had to send it back again.The next problem was the most annoying solely because it highlighted how little expertise this company had in performing the work they're paid for. The 3rd problem here is that it would shut off instantly under any meaningful workload. This should obviously never happen and the PSU was already a little beyond what was necessary. They not only never found this issue on their end (which they would have if they knew what an actual stress test looked like), but their support is absolutely worthless.They use awful components (not referring to the ones you self-select), their builds put in half-ass work, and their customer support reps try to dodge any accountability no matter how much information you give them.They have no idea how to debug a problem like this, often scouring lists of programs and pointing out any software they've never seen before in their life or pointing out inconsequential Event Viewer logs and yet again their stress tests are worthless. They use simple benchmarks that do not actually push a system to the fullest extent. For example, when I had a problem they ran 3-4 benchmarks using various benchmark programs that never triggered a system crash even on the highest benchmark tests. After booting up a game, the system shut off less than 5 minutes later.I knew for a fact that the issue was going to be the PSU and that their internal build team who they consulted for this issue, did not recognize the problem nor did their support offer a replacement or upgrade in place of this.Just an absolutely awful company really. Stay far away.

Date of experience: Jul 15, 2024