I ordered this PC from Digital Storm on April,12 2022. I am experiencing multiple issues with the new PC that have wasted 100s of hours of my time and energy. I wasn't expecting this many issues since this is a new build and Digital Storm supposedly "rigorously tests the products" before sending them to customer. The only reason I decided to pay a premium and have a trusted company build me a PC is to save my time and have an issue-free product. This has been the complete opposite. 1) Liquid cooling for the most integral part of the PC (the CPU) has faulty connections and periodically drips down coolant on the Graphics card and other components typically right at boot up of system. Turned off system and consulted with digital storm customer service team immediately and followed the instructed directions but the issue persisted 3 days later. Initial email to customer service on May 25, 2022: "ORDER#186444 I noticed that the Liquid coolant is leaking around the hose adapter and onto the GPU, Please advise on how to fix this as this is a brand new PC and I don't want any components to be damaged. Video and a pictures of where the liquid is dripping are attached. Best, Pola". Agent advised me to disconnect hoses and re-tighten all bearings. Issue was fixed temporarily.2) PC stuck booting up automatically to ASUS BIOS screen. Issue first experienced on 05/30/2022. Spent 7 hours researching and troubleshooting the issue. Large amounts of the liquid coolant were found inside and on the Graphics Card as well as the motherboard. The bios boot up issue is a hardware issue and was caused by the leaking liquid coolant dripping on the components.3) Faulty software/Hardware that causes system instability. Initial email to digital Storm on May 27,2022: "ORDER#186444 Can’t install programs due to error that occurs when updating apps from Microsoft store, downloading apps from Microsoft store or downloading apps from the web. “Something unexpected happened” is the error message I received. I have been getting this error message ever since I initially booted up the computer. I searched the web for hours on how to fix it and no working solution was found. I factory reset the PC multiple times and logged in with a Microsoft account and also tried logging in with a local account. Still getting errors. There seems to be some corruption somewhere in the hardware or software. Also CPU fans are always running loud without any load on the computer whatsoever. All background applications are closed. Digital storm had there phone line closed for 3 days now and I can’t reach a representative. Best, Pola". Customer Service Agent remote connected to the machine for a couple of hours and couldn't find a solution and advised that it might be a hardware issue and that I should recede the SSD. Agent also advised me to perform a hard wipe of the drive through the BIOS and an external USB drive which is a very time consuming process that I have been through multiple times within the span of 10 days. 4) Constant loud CPU fans. This build is advertised as the quietest system. The fans are constantly running at a medium-high RPM even under 0 load and no background applications running. Manually setting the fans to the lowest RPM is still loud.5) PC was shipped late. It was supposed to ship 14-21 days after ordering. Digital Storm shipped it 32 days after the order date and it was delivered 39 days after the order date.6) Accessories not delivered nor shipped. My ordered headsets were supposed to be delivered "they may arrive 1-3 days before or 1-3 days after the delivery of your system." according to Digital Storm. The Headsets haven't even been shipped and it has been 10 days since I received the System and 51 days since the order date.7) Mediocre build at best for a premium price. Light strip ends midway through the PC case and controller is limited and very old. Cable management is very messy and not all premium white cables as promised. Case smudges frequently.8) performance and benchmarking are lower than expected for a build like this. Experiencing delays and unresponsiveness with multiple tabs or applications open. I expected this PC to handle a heavy work load with no lag or latency but that is not the case. Benchmark tests provide a lower than average score and FPS. Internet speed is 500 mbps and is hard wired using ethernet Cat 8 cable. I have been in contact with Digital Storm customer service team many times to get advice on fixing these issues as they occurred. Help received was not great and the issues were left unfixed or temporarily fixed.There are 9 attachments below that contain Pictures and Videos of problems1) I need replacement O-Rings, bearings, fasteners, connectors, washers and coolant for the Liquid cooling system so I can fix it.
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