I purchased a new PC several years ago. I had a severe stroke and was not able to even get it out of the box until after the warranty expired. Last year, after following instructions and setting the PC up, I never had a signal to any display device. I contacted support and through a series of emails and phone calls, I was guided through the steps to remove the graphics card, and then install it in an open upper slot. After installing it as instructed, I was told to remove it and an RMA would be issued. As I attempted to uninstall, it was in a card release configuration, and when it pulled from the motherboard the wires on the motherboard stripped out, needing a new motherboard. One would have had to take the motherboard out to remove the card. I sent the damaged card back end of October 2021, and have not heard from MSI to date. When I check the RMA and Serial number for an update on the card, I receive an error from their website. I paid a large amount of money for this system, it hasn't worked since day 1, MSI never responded to my return, and your support member had me destroy the motherboard. I really don't know where to go now to get this resolved, and I'm so disappointed I have a high dollar nonworking PC. Please advise. I can't imagine spending another $2000 or so on replacing parts, then paying someone to complete the build. JD
Claim your business profile now and gain access to all features and respond to customer reviews.
Custom gaming computers that remain unsurpassed in performance and value. Our passion is crafting the worlds most advanced gaming PCs, find out why today.
