Over 3K Velox designed PC plagued with bootup and operating issues was sent back to DS only to be received back with the same initial issues reported plus new ones, all this after a month of it being in they're hands for repair! Less than stellar experience with the technician assigned to deal with the PC issues over the phone, the tech pretty much through the guidance of his superior was recommending I service the PC to rectify issues by disconnecting and reconnecting various components... once again an over 3K PC! I will never have dealings with DS again and caution anyone else to look before you leap onto that grenade.12/19/2021 - Update:I received back after a second RMA from DS a unit plagued with the same operational issues reported to them in the beginning. I was told by a DS service manager that my unit had been thoroughly inspected by the service technician assigned and that no discovery was made of the operating defects I reported, I had to record and send them video footage of the problem to finally be believed... as the customer I had to convince them of the legitimacy for my claims over this 2nd time now RMA product that they had stated was repaired. The service manager assigned a tech to me finally that remotely navigated my PC and made claims that the operating system along with the internal solid state hdd was showing signs of failure and needed replacement, so I went out and purchased a new HDD and installed it only to find out through a different tech that it wasn't the operating system or the HDD that was causing the problem but some unknown. Over 3K to play tech with a product I purchased from highly reputable company. I'm more angry with myself for having brought anything from them, I was lied too about they're reputation for building excellent products... thoroughly deceived!12/27/2021 - Update:The PC now experiences random crashes during normal operating usages, nothing taxing the CPU or GPU in the slightest. DS has been of no assistance in this regard, complete radio silence. If you have any sense stay away from this trash company of con-artist technicians working from home while swapping used parts from one PC to another while claiming everything is newly built.
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