I order a custom built computer ($4000+) from Digital Storm as am switching from Mac. I am a tech savvy guy but unfamiliar with PC configuration and figured it would be best to get it done right by professionals, and the performance testing provided would be great reassurance on a work computer. I received a computer a week after it was supposed to be delivered, (took 7 weeks, and delivery was estimate (4-6 weeks) with a bent motherboard, screws forced into places they should not have been put to the point I needed pliers to removed them, a broken GPU port and a number of lose part floating around inside. I was told I would have to send it back to be fixed (additional 2-3 weeks) or I would have to pay shipping to return the computer. Being a work computer I couldn't afford another 3 weeks without it. These were the only options presented. I researched other options for a couple days, then called customer support who said "why didn't we just send you the parts and we can walk you through repairing it yourself"... this was not an option the first time I talked to to customer support. After receiving new parts, another 5 days later, I started rebuilding with the help of technical support. The technical support team was very patient and knowledgable, and the reason I give them at least a star. In the end, I ended up building the computer from scratch. After errors on there end in shipping, build quality, and problem solving this fiasco I was offered just an extra 1 month of warranty. No refund on the cost of labor that was awfully done, no refund on the quality testing I ended up not getting, and no refund for the damaged threads from jamming screenings into random places in the case. Highly recommend looking elsewhere. Side note: They do not have any customer service that operates on EST, east coast US time zones, which is a huge pain when you run into over night issues and have to wait until noon the next day, in middle of your work day to get you machine up and running again.
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