I recently made a purchase from DS. It took over 40 days for my order to arrive to me. When I contacted them and ask them for a status update I was given a copy and paste reply telling me that I agreed to this long turn around time... I never agreed to anything. I purchased a product/s from you. I agreed to nothing.Finally I got my order. The second I pressed the power button the fans started grinding and making horrible noise. LOUD GRINDY fans fresh out of the box. This is a sign of a faulty fan. How did this ever pass their quality check they claim to have? I actually know quite a bit about computer's. I have built my own more than once. I am very busy lately with my career and personal life, so I elected to have DS do the work for me...I figured well let me go in and fix/ disable these fans. I did so.... I wish that was as bad as it got but it was not. As I dug into the machine I found stripped screws, some manhandled on while their counterpart was so loose I could unscrew it by hand! Some of the computer's parts were uneven, as in not fitted on properly. Chasis fan was wobbly and shocker grindy. It was there own cheap fan with their stupid logo on it... Charging customer above full price for a fan because you want to be cool and stamp a logo on a cheap one! Shame on you. Also had issues where the GPU was running HOT out of the BOX. Well break the equipment out of the toolbox...and behold! There was voltage issue it was not properly installed / poor connection to the power supply! I ended up pulling the entire product/s apart and no joke rebuilding them on the spot. FRESH OUT OF THE BOX. How's that for customer service? Once I built them properly they worked just find everything within acceptable range...and quietly running. When we pay for something like this...we pay a mark up in price to account for the labor. I Had to do my own labor. I spent over 2 weeks talking to them about this. They forwarded me to some one...Then forwarded me again. I laid it all out for them and then never heard back. I told them flat out I want the cost of labor refunded to me or I am going to the BBB. Been a week as of today and not a word back from them. Everyone I talk to now knows not to throw their money away on a DS purchase. They clearly hire off the street and have zero idea what they are doing. A first time builder can do a better job constructing a computer than what I was given. Thousand's of $'s wasted! Do not buy from them. I am personally hoping they go out of business and loose everything they have gained by ripping off hard working people like myself and the other's on this website. There was more wrong with my order as well...but sadly I am limited on time. To be frank I am sick and tired of dealing with DS and it is clear they are a take the money and run type of company. AVOID.
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