Well, I was looking forward to finally getting a Digital Storm PC for my company. I have already written so many emails explaining the issue I had with what they delivered. I originally spent $8,400 for an awesome water-cooled PC. 6 days later then informed that they could not perform water-cooled on the new graphics cards due to the size. Ok, I can understand that, so why give the option on your website? After a few phone calls they gave me a standard cooling system and it had a total cost of $7,100.When finally receiving the PC there were missing parts, non-working RGB systems, and plug that came loose due to shipping they said. Originally when I first called they put me in touch with a service tech that wanted me to start taking parts off and unplugging computer components. Which I didn't feel comfortable taking parts off my brand-new $7,100 workstation. Again, I know nothing about building PC's.After calling and emailing several times, I was finally put in contact with Mr. John Sweger who apparently was a Sr. Customer Service Manager. They let me buy parts that did not work with the other parts I ordered. It just so happens that I know nothing about building PCs hence reaching out to the so-called professionals. He even explained to me that the tech who built my computer was confused but instead of reaching out to me to explain they went ahead and built it anyway. After some back and forth, it turns out the Cool Master fans will not work with the Corsair Commander and I would not be able to manage the RGB in the ICUE software. I asked why you sold me a part that had no use and told me on the website that I would be able to control the RGB through ICUE. After all the troubleshooting I finally was like fine, I will send it back so that they can put the correct components so it will work the way it was supposed too. Told him I would even pay for the parts but was not going to pay again for them to build it correctly. So in his email response, he states that Digital Storm accepts no responsibility and that it is my fault.At that point I decide I just wanted a refund. I originally spent $8,400!!! The price dropped to $7,100 after everything, but honestly this is a huge purchase and they were not willing to fix their mistake. After I responded with an email saying I will just return and get a refund, his response blew me away. They were going to keep $1,600 of my money for re-stocking fees!!Guys take it from me, stay away from DS. After all this, I did my research into DS and they have a BBB rating of "F". The lowest rating you can get. Other customers, they screwed just like me. Stay away.
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