Husband ordered a Pc from Digital Storm and honestly and had high hopes and was excited, the wait was hard, but he waited patiently for 7 weeks since he ordered January 2th and did get it shipped til a week before February 20th.. 7 weeks and it was nice looking box but inside one of the panels was shattered. We contacted customer service whom had the proper department get back to us and too our shock they had us take it out of the box still. It took us maybe 1.5hrs to gently clean the amount of glass shards and splinters out of the tower and when finally got it to that point after maybe 30 pictures they said fire it up to see if it worked.. Shocked again we did as directed! It worked fine and has over the last week.. Shocked!!!! At this point they decided to send us a replacement glass for the one panel... No options given to return the damage Pc, they didn't ask! Though they were pleasant to discuss with and speedy in conversing with us that evening, we are still in shock that an item purchase from them costing us just shy of $3900 and all they intend to do is send us a replacement glass. To that is pretty poor customer support! So, we pay $3900 for basically damaged goods, no compensation for this, nor compassion for the anguish we went through or how much excess cleaning we had to do not only to the Pc that still sounds like it has shards in it, but to our entire dining room floor while blocking our fur babies out so they didn't get glass in their paws. This is a lesson learned and omen to listen to your gut, we shouldnt of ordered from them, but we did! My husband is happy with his new PC , but not with how it arrived or the experience we went through and the cost of it.. Me I will never consider a PC from them ever again in my life and glad its completely in his name, he can deal with what is supposably their great answers. Also any and all tracking is very laxed and never updated.. its all poor
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