I purchased a $5,000 desktop back in December of 2020, which took several months to arrive, and when I attempted to cancel it, they offered me a warranty extension, which I regretfully accepted on that fateful day. Immediately when I received that computer several months later, I had issues right out of the gate. When I was gaming with friends, the whole computer would just shut down, at random intervals, often leaving my friends and fellow gamers in a lurch, due to my sudden absence. I became known as the "Digital Storm Guy" who would just blink out of existence from a raid in the flash of an eye, or a Dota 2 Match, people joked it was my "ultimate" ability to disappear from the match entirely. I immediately called, and attempted to return the computer, and this is where I went wrong. Digital Storm promised to fix the issue, they told me it was a setting, likely a driver, and it could be fixed remotely, they assured me not to worry, customer care was important to them, and they would fix the issue. I spent an absurd amount of time over the weekends during my days off allowing their technicians to remote into my computer, and tinker. Sometimes the power issue would reside for a week or so, but it would always come back. I sent Digital Storm videos of this anomaly, which showed me clearly playing games, no shenanigans going on, my computer just randomly turning off. They agreed to take it back, and test it, they had it for less than a week, and they reported it had a bad power supply, and it was replaced and working perfectly. Eureka! Or so I thought, the problem occurred almost immediately once again when it arrived at my doorstep. Digital Storm just pre-emptively closes any ticket, so I constantly have to open new tickets on pre-existing problems, which I did in this case. I had technicians remoting into my computer on my days off, tinkering with my PC, utilizing Furmark, 3DMark, Heaven, MSI Afterburn, CCleaner, they had me disconnect the exotic wiring, and connect directly with the OEM wiring, I switched my GPU to a different slot, performed lengthy memory tests, reinstalled windows multiple times, only to have the technician go "Well I can't figure it out." Two weeks later, here's a new technician reaching out to me, and wanting to do the exact same tests, with different programs. When I would beg them to take this infernal machine back, they'd just reassure me it would be resolved, and told me they had to go through this process first. I had mistakenly believed that since I reported this issue immediately when I received my computer, and based off the assurances of the original technician, who I would later discover no longer worked there, that this issue would be resolved, even if it lapsed outside of the warranty. That is not the case. My job unfortunately requires me to respond to emergencies, be they natural disasters like wild fires (Santo Rosa, CA), tornadoes (Joplin, MO), earthquakes (Puerto Rico) or COVID at the time, when called upon, I have to respond. I got wrapped up in a project, and when I returned to pick this back up, Digital Storm informed me that because I hadn't reached back out to them, they considered the original issue was resolved, and this was a "new" issue, outside of the warranty, despite it being the same thing, and providing them with videographic evidence of it clearly being the same thing, and even after I notified them that I would be gone for a while. They take this stance that it's the same thing, but it was fixed, and it's happening again, so they don't have to fix it on their dime, it's a "new" problem now. Two and a half years later, I'm still dealing with this today. I'm going to have to pay Digital Storm out of my pocket to fix a problem that's been present the day I received this computer. Everything they told me, all of their assurances, was completely false, and they'll cycle you through technicians with the understanding that the inevitable march of time is going to take you outside of that warranty period, at which point, they've got you. Watch for them to post falsehoods in their notes that they'll try to use against you at a later date. For instance, they call hours before the agreed upon time, and write that you weren't there, as if it's your fault, when they called hours earlier, despite them referencing the correct time zone. Most people are not confrontational, and Digital Storm banks on that, do not let them fabricate the reality of what's actually occurring, and you need to call them out on it via email, so you have a record. I'd advise you to steer clear. Prominent Youtubers talk up Digital Storm, they have great marketing, but you're lying to yourself if you think you'll get the same treatment as jayztwocents or Nadeshot. That's my two cents. If you go with Digital Storm, I hope you have better luck than I did.
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