Its really a very bad experience with Digitalstorm. I orderer a high end Aventum X with a 13900KS, watercooled, all extras and with a 4090 and it was about 10k.After DAYS my order got cancelled. No email. No call. NOTHING. Before I ordered I was in contact with John Sweger who answered a couple of questions. I email him again asking whats going on and... NOTHING.So I ordered again. With shipping and everything you can imagine. Order cancelled. Then an email from Lucille Reyes only stating, that they now dont deliver to Europe (Austria), although the shipping and all calculations were calculated within the order. So no shipping worldwide. I emailed again to John and Lucille telling, that if money was the issue for the shipping. I will gladly pay extra and on top of the already calculated shipping costs, even if its 500$ more. And... you can tell? NOTHING. No email, no call - simply nothing from the sales team or anyone. I mean I am willing to buy your most expensive PC and extra and on top shipping and you can not even write me a simple email and a sorry or just anything?Its just a very frustrating and bad experience and I cant imagine having issues having ordered a PC from them and then waiting for a simple reply or feedback in terms of warranty.I am very frustrated with just that no one cared about me or my order at all and I am not even good enough to get a reply back or any answer.Im not sorry to say that the customer experience is terrible and surely the customer is not valued at the company digitalstorm.I would not try this again or would order here and I also will advice that its probably best not to make business with this company as you will get frustrated.
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