Usually excellent service from Digitec Galaxus, but unfortunately their logistics partner Planzer has been a recurring problem for me. Since they started using Planzer, delivery has become a lottery.This time, I urgently needed a product on Saturday. The parcel was marked as delivered, but Planzer delivered it to the wrong house despite the correct address. There was no way to reach anyone on Saturday to resolve the issue.This isn’t an isolated incident. On previous occasions, parcels were simply left on top of the mailbox without ringing the doorbell. If something goes missing, the burden is then placed on the customer to deal with the police and follow-ups.As a result, I did not receive the merchandise I needed, and I now have to spend additional time trying to sort out a problem that is clearly due to delivery incompetence. This is the only reason I am giving one star—otherwise, my experiences with Digitec Galaxus itself have generally been very good.
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