I ordered a pair of dress shoes online for $175 on October 29. When they arrived, they were one size too large. Due to travel commitments, I couldn't visit my local store until December 30. When I took the shoes back, they were still in the original box and had never been worn, which the cashier confirmed. However, the store manager informed me that I was outside the 30-day return window and could not receive a refund or exchange, despite only wanting to exchange them for the correct size. I then reached out to customer service and received the same response—no exceptions to the 30-day return policy, even for online purchases. I find this policy to be overly strict and frustrating, especially for online orders where shipping and travel can impact return timelines. Now, I am left with a $175 pair of shoes in perfect condition that I cannot use. I believe the company should consider allowing reasonable exceptions for online orders and unworn items. This experience has been very disappointing, and I hope they reconsider the rigidity of this policy for customers acting in good faith.
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Welcome to Dillard's, Inc. We are a retail department store offering fashion apparel and home furnishings from coast to coast. Dillard's caters to a broad spectrum of the population.
