I've been a Diners Card holder since 1999. I have an issue with a $624 charge from Florida SunPass and tried to file a dispute with Diners Club, but they wouldn't file the dispute because I don't have an email or letter from SunPass saying that they overcharged me. Isn't that not the most ridiculous thing you ever heard?My wife and I took a vacation and parked at the Orlando International Airport using our SunPass device. The car was at the parking lot for 5 days. As we were leaving the parking lot via the toll booth, the guy manning the booth told us that the SunPass system was down and he told us that our account would be charged after the system comes back online. He let us exit. I didn't think anything about it. A month later, my wife goes to the same airport parking lot to pick up our son. Upon leaving, the attendant told my wife that we owe for almost 30 days of parking. She had to pay $624 in order to leave the parking lot. Before they left the parking lot, the attendant took a photo of his computer screen with my son's phone and explained that we would need this information to file a case to get our money back.I called SunPass today for the third time in 6 weeks. Each time I have called, including today, they said the issue will be resolved within 2 days. Since I am getting the run-a-round, I called Diners Club hoping to get this resolved and my money returned to me. Unfortunately, the thief (SunPass) has to admit fault (in writing) before I can have my dispute accepted by Diners Club. Like that is going to happen.I'm now looking at changing credit card providers.
Claim your business profile now and gain access to all features and respond to customer reviews.
Experience a world of unique benefits, solutions and access through Diners Club International.