Review Time
I've been a Diners Card holder since 1999. I have an issue with a $624 charge from Florida SunPass and tried to file a dispute with Diners Club, but they wouldn't file the dispute because I don't have an email or letter from SunPass saying that they overcharged me. Isn't that not the most ridiculous thing you ever heard?My wife and I took a vacation and parked at the Orlando International Airport using our SunPass device. The car was at the parking lot for 5 days. As we were leaving the parking lot via the toll booth, the guy manning the booth told us that the SunPass system was down and he told us that our account would be charged after the system comes back online. He let us exit. I didn't think anything about it. A month later, my wife goes to the same airport parking lot to pick up our son. Upon leaving, the attendant told my wife that we owe for almost 30 days of parking. She had to pay $624 in order to leave the parking lot. Before they left the parking lot, the attendant took a photo of his computer screen with my son's phone and explained that we would need this information to file a case to get our money back.I called SunPass today for the third time in 6 weeks. Each time I have called, including today, they said the issue will be resolved within 2 days. Since I am getting the run-a-round, I called Diners Club hoping to get this resolved and my money returned to me. Unfortunately, the thief (SunPass) has to admit fault (in writing) before I can have my dispute accepted by Diners Club. Like that is going to happen.I'm now looking at changing credit card providers.
I have been a member since 1983. Today, almost every transaction is flagged as fraud even though the companies I am trying to pay have been paid regularly with my Diners Club. The embarrassment is beyond description and my vendors have to think I'm a bum.Just this morning, with $15,000 in credit Diners declined a $4500 charge. I called and said it was legit and then I was told the charge would go through. I let my vendor know and the charge was declined again.After spending an hour on the phone with Diners Club tonight I was told to ask my vendor to run the charge again tomorrow but that it might once again be denied.
Absolutely the worst that I have ever been treated by any company. Despite being a continuous customer since the mid 1980s, my loyalty is not acknowledged. I phoned Customer Service to have someone go over several egregious charges and fees for using an ATM abroad, but they could not verify my account and then locked it. I had to endure a series of computer-generated questions, which I was answering correctly. A final question was totally nonsensical: it was one that I could not get the man with a Spanish accent to communicate clearly to me. He got frustrated and told me that I had failed the verification process. I am waiting on both a phone and an email response from a Supervisor about this unacceptable situation. I am seriously thinking about canceling the credit card and taking my business to AmEx, with which I have several accounts. BMO has done nothing but make Diners Club a mere shadow of what it once was. Now it is pathetic!
Extremely Disappointed with DCS Credit Card – Misleading Sign-up & Poor ServiceI had a terrible experience with the DCS credit card. The sign-up process was misleading at VICOM centre, and I feel like I was tricked into enrolling. Hidden fees and unexpected charges have made this one of the worst financial decisions I’ve made.To make matters worse, their customer service is unhelpful and unwilling to resolve issues. Instead of assisting customers, they seem more focused on making money through unfair practices.I strongly advise others to be cautious before signing up for this card. Transparency and good customer service should be a priority, but unfortunately, that’s not the case here.
Points Program a Joke - Attempted to use Points for Travel -- Way too many restrictions. Want to charge me $100 per ticket to make a change one day earlier same flight when the actual cost of the flight was reduced by $200 dollars from the time I purchased until now. No cancelations allowed? Also, booked a direct flight and now they changed it to connecting without notification or anything. In general, I have been a member for over 30 years -- used to be the best travel card out there...now is a complete joke with crappy web pages and apps that send you in circles. Will exhaust my points and cancel card which might hurt my credit, but, not worth the frustration. BMO is terrible -- forgot to mention that it never fails when I try and use the card at a restaurant the card gets declined -- fraud detection apparently. Declined more than accepted so I just stopped using it.
The most disappointing credit company i've deal with. If only I can give no star. The customer service is 5 days only in 9-5 office hour, it will forever in queue even you managed to call at their time. By one day late fee, they refused to waive it and terminated my account without confirming with me. I have to pay 4x of late charges just for one day late payment of less than 50 Bucks. I guess that is how that make money.
I had a Diners Club account since 1982. In 2023, after years of paying an annual fee and rarely using the card due to competitive cards with rewards points and no annual fee, I did not activate my new card. I contracted DC and told them I wasn't paying the annual fee and no longer using my card. They started calling me repeatedly 7-8 times per day. I told them to stop harassing me. They refused. They increased the number of calls to 8-10 times per day and kept filling up my voicemail with rude demands. After 6 months, they finally gave up. Then they disparaged my credit report with a delinquency. I never failed to pay for anything I charged on this credit card. They came after me for the $120 annual fee. Now I was turned down for insurance by Allstate due to my credit score. Previous to this demerit on my credit, I had a 800 credit score. Diners Club stabbed me in the back after 40 years of loyal patronage.
Nothing went wrong. Just do not wish to have any more relationship with a card company that doesn’t value relationships and stupidly insists on charging annual fees even after earning’000s from my card transactions for many years… enjoy your annual fees, it will be the last from me!
Today we have spoken to yet another representative who promises to close our account as requested and delete August fees added in error. Yesterday a representative called to ask when we would pay the bill (due 9/21), and I advised we had sent paperwork for cancellation of account. Two small charges and a credit were posted prior to cancellation request, so I paid them today, due 9/21 - Harassment... Done.
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