Absolutely the worst that I have ever been treated by any company. Despite being a continuous customer since the mid 1980s, my loyalty is not acknowledged. I phoned Customer Service to have someone go over several egregious charges and fees for using an ATM abroad, but they could not verify my account and then locked it. I had to endure a series of computer-generated questions, which I was answering correctly. A final question was totally nonsensical: it was one that I could not get the man with a Spanish accent to communicate clearly to me. He got frustrated and told me that I had failed the verification process. I am waiting on both a phone and an email response from a Supervisor about this unacceptable situation. I am seriously thinking about canceling the credit card and taking my business to AmEx, with which I have several accounts. BMO has done nothing but make Diners Club a mere shadow of what it once was. Now it is pathetic!
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