For me, Diners Club was the jewel of the credit / debit card industry. Its reputation, customer service, membership benefits, and rewards program were extremely good and always made me proud of being a Diners Club cardholder. However, the customer service of Diners Club has been, in my opinion, purely and simply destroyed lately, after Diners Club North America has been acquired by BMO Financial Group / BMO Harris Bank NA. My recent experience had arisen from the completely unjustified declination of my card payment at a merchant (allegedly because the merchant swiped the card instead of inserting it for chip reading in the machine, which is unbelievable…) and the temporary suspension of my card privileges by Diners Club Fraud Department, as well as from the treatment I then received from two customer service representatives in the Fraud Dept. when I called the very same day in order to resolve the issue (the representatives hung up on me twice, talked to me in a condescending manner and refused to provide me with their names and IDs). Subsequently, I decided to file and pursue a complaint against the Fraud Department of Diners Club and the respective process has shown me, first hand, the disastrous customer service at Diners Club and its new owners. During my unsuccessful attempts to obtain a resolution to my complaint I have been confronted with complete incompetence at the Diners Club customer service level, with lies and deception at the BMO Harris Bank N.A. Consumer Credit President and Retail & Business Payments Head levels, with total lack of empathy and unprofessionalism at the BMO Harris Bank N.A. Consumer Advocacy & Governance Director level and with absolute indifference at the BMO Harris Bank N.A. CEO level. Purely and simply disgraceful... For me, the new owners are certainly not worthy of the Diners Club name/brand and they have succeeded in staining Diners Club’s reputation forever. After 36 years of Diners Club membership I have cancelled my account.
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