As a platinum tier customer, I expected more. I placed a large order but the loyalty gift was missing. Customer service treated me with skepticism, questioning my honesty. I can afford to buy a handbag, so it’s ridiculous to think I’d lie about a missing free tote. After much hassle, they agreed to resend the gift, but it hasn’t arrived yet. This experience has highlighted significant issues within their customer service and warehouse operations. The lack of care for loyal customers is alarming.
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