The service is abysmal. My product was delivered to the wrong address over a week ago, and I'm unable to locate it. I have to call daily to find out what's happening because no one ever responds or follows up as promised. It's embarrassing customer service and makes me hesitant to use the company again. When I call, they just repeat that they're in touch with the courier but can't provide any details about the situation or how long I have to wait. It's just makeup, not a handbag—please resolve this!
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