I have ordered from Dior on numerous occasions. For me and my family, it is a treat but one that is appreciated and treasured.
However, customer service is seriously lacking, in fact it is diabolical!! Especially when you’re on a Platinum tier one time you sign in, then suddenly, you’re not. No one can explain why, especially when the last time I signed in, it said I needed to spend £290 before a certain month to retain Platinum status. I spend over £400 before then and suddenly, I’m in gold tier. What is that all about? I have also reacted very badly to a product but I have to return the whole order for a refund. This is ridiculous! I have worked for many Perfume houses over the years in account management but never have I encountered such dishonesty, lack of customer support and understanding, when things go wrong. Please Dior, do better and train your Beauty advisors/customer service representatives to better understand when problems with orders arise. I have a missing item, a product I have reacted badly to and suddenly, for no reason at all I have dropped a tier from Platinum to Gold. I spent over an hour chatting to an associate today (16/03/26), I was polite and courteous yet she ended the conversation without warning. Dreadful absolutely dreadful.
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