I ordered a gold coin from Bullion Direct on November 15th, 2024. Despite the product being readily available with an estimated delivery time of 7-10 days, my order has yet to arrive. As of today, December 8th, 2024, this amounts to a delay of 13 days where there has been no attempt to contact me.Customer service has been equally disappointing. Since placing my order, I have received only one email confirmation and numerous unsolicited sales emails. There has been no proactive communication regarding order status, and attempts to contact customer service have been frustrating. On two occasions, I was unable to speak to a representative who could access my account information. When I finally did connect with someone, they provided a delivery date that has since passed without any updates.While I've seen positive reviews of Bullion Direct, my experience has been overwhelmingly negative. The lack of transparency, poor customer service, and significant delivery delays have severely impacted my confidence in the company. I would strongly advise potential customers to exercise caution when considering Bullion Direct.
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FREE, fully insured delivery on all orders. All of our parcels are discreetly packaged and delivered directly to your door or your designated storage facility.
Direct Bullion are a London based company specialising in the supply of Gold and Silver bars and coins. Although predominantly an online shop, Direct Bullion also provide a completely personalised buying service provided by one of our many in house industry specialists who are on hand to assist customers and answer all of their questions.
At Direct Bullion our number one priority is customer satisfaction and we achieve this for our clients by providing our unrivalled 'Gold Standard Customer Service' after all a premium product such a gold deserves a premium service.See more
