The customer service was disappointing and the packaging was inadequate. My order was two days late, and I had to wait an hour on hold to get any updates. The product arrived in a flimsy cardboard box, held together by minimal tape, with no 'fragile' or 'handle with care' labels. As a result, the box was significantly damaged during transit. Inside, the product was poorly secured, with just a small amount of crumpled paper at the top and no protection on the sides or bottom. I have now been on hold with customer service for an additional 15 minutes. This level of service is unacceptable for any purchase, especially for a high-value product. I regret not choosing another retailer.
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