I attempted to use my rewards, showing over 2000 points. When I tried to redeem, nothing happened. After reviewing the instructions, I emptied my basket, but only 500 points appeared and I couldn't redeem them. Logged out and tried again—still nothing. I ended up placing my order anyway but will think twice next time. I later received a message from a representative who kindly resolved my issue. I’m satisfied now. Thank you!
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