If you hold an insurance policy with this company just know if your at fault for accident this company will do everything they can to avoid covering the policy limits. They will force the victims attorney to file lawsuit against you and will refuse to communicate with the opposing party attorney making it twice as hard for you as policy holder. I had a car wreck with a direct auto insurance policy holder. Direct auto claims adjuster and the claims department refused to communicate at all with my attorneys or the court lawsuits had to be filed against the driver of the car multiple court dates and still no response from direct auto insurance trust when I tell you, you should definitely go to another insurance company because they will not help you when you get into a car wreck. Almost 2 years since the accident and it’s still being dragged out by direct auto. Future reference for all Illinois residence report all of your issues to the Attorney General’s office and the Better Business Bureau as they handle all corporate and company fraud and formal complaints to launch investigation.
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