Review Time
If I could give this place a 0 I would. One of the worst experiences of my life. My husband and I overpaid our insurance early. At the time the were updating their system without notifying their customers. I paid on the feb.6 it posted on Feb 9. They are still saying we owe them money. The bill was not due until the 2-13. They said they received the overpayment. But unless the system updates by 2-27. They are cancelling our insurance. Huh???!! And the agent and the customer service rep is so rude!!! This was the worst mistake of our life!!! Save yourself a headache!!! Don't use them for insurance!!!
If you hold an insurance policy with this company just know if your at fault for accident this company will do everything they can to avoid covering the policy limits. They will force the victims attorney to file lawsuit against you and will refuse to communicate with the opposing party attorney making it twice as hard for you as policy holder. I had a car wreck with a direct auto insurance policy holder. Direct auto claims adjuster and the claims department refused to communicate at all with my attorneys or the court lawsuits had to be filed against the driver of the car multiple court dates and still no response from direct auto insurance trust when I tell you, you should definitely go to another insurance company because they will not help you when you get into a car wreck. Almost 2 years since the accident and it’s still being dragged out by direct auto. Future reference for all Illinois residence report all of your issues to the Attorney General’s office and the Better Business Bureau as they handle all corporate and company fraud and formal complaints to launch investigation.
I contacted Advance Auto Insurance to add a second vehicle and my wife as a driver. The setup link their representative sent created a new policy instead of updating the existing one, resulting in me being billed twice for the same vehicle. Despite multiple calls and written complaints, the issue was ignored, and I was still required to pay the balance on the “duplicate” policy. I would not recommend this company due to poor customer service and billing practices.
This is the worse insurance company I have ever dealt with in my life. It’s horrible. Just because it’s cheaper don’t make it better or just as good as the others. You get what you pay for, remember that! Had a minor accident back in Sept of 2025, my suv is still in the shop waiting on payment from the Insurance company and now it’s Feb 2026. The adjuster is from another state, doesn’t care, won’t answer the phone or return phone calls, emails etc. If you have ever seen the commercials titled “halfway there insurance” with Keegan Michael Key and Danny McBride, this company is exactly that! They want your money and don’t care about your issues. I have talked to supervisors repeatedly, went into one of the local stores here in Alabama, they flat out told me they couldn’t help me. They even claimed they didn’t have a phone number they could give me to get an actual person on the phone. This has been an absolute nightmare and soon as this is over I’m changing insurance right away. Never had these issues with Geico. Stay away! You’ll regret it if you need them! They seriously don’t care about you or whether or not your car gets fixed! Scam scam scam!
An incredibly frustrating experience. While they do provide slightly lower rates for those with less than stellar driving records, their website is extremely poor. I consistently paid my premiums ahead of time, even renewing the insurance early, yet they reported the vehicle as uninsured to the state, resulting in the registration being revoked, despite my policy being fully active.
Absolutely terrible service. While they may offer slightly lower rates for those with poor driving records, their website is extremely frustrating. Despite paying my premiums on time and renewing early, they reported my vehicle as uninsured, leading to the state revoking my registration, even though my coverage was active.
I have been waiting for an estimate on car damage since February 25, 2025. As a night shift nurse, I requested messages be left, but after visiting the office, it was clear my adjuster is unresponsive. She was busy with another client while I was left in the dark. Despite submitting photos and videos of the damage through texts and emails, I received no updates. They renewed my policy without notifying me, which is unacceptable.
This insurance provider is among the most unethical I've encountered. They impose charges based on household members rather than actual drivers, which is a deceptive tactic. Their delays in processing documentation make matters worse, and when I sought to speak with a manager about a significant increase in my monthly payment, my request was outright denied. This lack of transparency and accountability is alarming, and I cannot recommend this company to anyone seeking fair treatment.
Avoid this company! I paid my policy in full, but a month later they charged me an unexpected $250 for coverages I never requested without any prior notice. I only found out by checking my credit card statement. Additionally, their customer service is appalling.
A representative from the local office was incredibly helpful, guiding me through the insurance process in a clear and efficient manner. I would recommend this company due to their competitive rates compared to other well-known insurers.
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