I bought a vehicle from the company and had high hopes. Initially, the sales team was helpful, but issues arose with parts and communication. After several months, I learned that the wrong part had been installed. The representative I spoke with was not able to address my concerns properly, and I felt ignored. Despite my attempts to clarify the situation, I received conflicting information. Ultimately, I had to seek assistance elsewhere for repairs. The overall experience has been frustrating, and I hope my feedback leads to improvements for future customers.
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Established in 1996, one of the original car supermarkets in the UK, Direct Cars is now in its 28th year and enjoying continued success in a very competitive retail environment. With a solid reputation built on some firmly established core principles we boast a database of no fewer than 135,000 customers.
The overwhelming trend when you analyse our customer reviews is quite obvious -
people actually enjoy the experience of buying a new car from us.
Why? Because we don't believe customers want pressure, or hassle, or any of those tired old sales techniques - all they really want is a friendly atmosphere, some professional advice, a helpful hand, and most of all: to enjoy the experience.
We rely on customer retention and we rely on customers recommending us to their family and friends, these are valued sources of our everyday business and we aim to continue making the car buying experience an enjoyable one.
Good customer service is an integral part of building and maintaining an impressive reputation that has stood for over 20 years.
Excellent customer service is part of the Direct Cars DNA.
It's grown as the company has grown and forms part of our continued success.
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