Made an enquiry about a car we were interested in and after going into some details, it turned out that the MOT had expired 3 months previously, which in itself isn't an issue, the issue was, that Direct cars said that if we bought the car, we'd have to pay to get it re-MOT'd which frankly I was astounded at. I have to wonder whether this is not mis-representation as the car in effect was a minimum (providing it passed) of £60 more expensive than advertised and there was no mention of it being sold without an MOT in the advert either and certainly the price didn't reflect that. Needless to say, based on that experience alone, we wont be looking any further with this company.
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Established in 1996, one of the original car supermarkets in the UK, Direct Cars is now in its 28th year and enjoying continued success in a very competitive retail environment. With a solid reputation built on some firmly established core principles we boast a database of no fewer than 135,000 customers.
The overwhelming trend when you analyse our customer reviews is quite obvious -
people actually enjoy the experience of buying a new car from us.
Why? Because we don't believe customers want pressure, or hassle, or any of those tired old sales techniques - all they really want is a friendly atmosphere, some professional advice, a helpful hand, and most of all: to enjoy the experience.
We rely on customer retention and we rely on customers recommending us to their family and friends, these are valued sources of our everyday business and we aim to continue making the car buying experience an enjoyable one.
Good customer service is an integral part of building and maintaining an impressive reputation that has stood for over 20 years.
Excellent customer service is part of the Direct Cars DNA.
It's grown as the company has grown and forms part of our continued success.
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