I bought a car from Direct Cars near Crystal Peaks June/july 2021. As it was costing me over 8,000 pounds I expected it to be checked and re conditioned. How wrong I was. Within 5 months I have had to have a brand new twin exhaust which was completely rusted from top to bottom and new suspension springs. There is no way this car would have passed an MOT. I would never buy from these again and would advise anyone else to think twice before doing so. The customer service may be good but the product they sell is not fit for purpose.
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Established in 1996, one of the original car supermarkets in the UK, Direct Cars is now in its 28th year and enjoying continued success in a very competitive retail environment. With a solid reputation built on some firmly established core principles we boast a database of no fewer than 135,000 customers.
The overwhelming trend when you analyse our customer reviews is quite obvious -
people actually enjoy the experience of buying a new car from us.
Why? Because we don't believe customers want pressure, or hassle, or any of those tired old sales techniques - all they really want is a friendly atmosphere, some professional advice, a helpful hand, and most of all: to enjoy the experience.
We rely on customer retention and we rely on customers recommending us to their family and friends, these are valued sources of our everyday business and we aim to continue making the car buying experience an enjoyable one.
Good customer service is an integral part of building and maintaining an impressive reputation that has stood for over 20 years.
Excellent customer service is part of the Direct Cars DNA.
It's grown as the company has grown and forms part of our continued success.
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